Services and pricing
Most services are quoted at a fixed price. You receive the price before work begins, and it does not change. If the work takes longer than estimated, the price remains the same.
Some work cannot be defined in advance, such as diagnosing a problem with no clear cause. That work is billed at $75 per hour, and we will confirm with you before hourly billing begins.
Each service has a dedicated page
Computers and setup
$75Prices shown are for labor. When parts are required, they are billed at cost.
Networks and Wi-Fi
$75Starting at $200Cables, mounts, and hardware are billed at cost.
Monthly support plans
$75 per month$500 per monthAll monthly plans include vendor management, and we communicate with providers on your behalf.
Technology instruction
$125 to $300Starting at $100 per hourSessions can be scheduled once or on an ongoing basis, depending on your goals.
Service area
On-site service is available across Northern Virginia, with no travel charge to any town listed here. If your town is not listed but is nearby, please ask. Remote support is available nationwide, and much of this work can be completed without an on-site visit.
Payment terms
Work quoted above $300 requires a 60 percent deposit before work begins, a further 20 percent at the midpoint stated in your quote, and the final 20 percent on completion. Work quoted at $300 or less is paid on completion. Any deposit is stated in the quote, so you see it before you agree to the work.
Troubleshooting is billed differently, because the cause of the problem is not known at the start. That work is billed hourly with no deposit, and we will confirm with you before billing begins. If we cannot resolve the issue, you pay only for the diagnostic time, and we will refer you to someone who can.
If we quote a fixed price and are unable to complete the work before the midpoint stated in your quote, your deposit is refunded in full. Once the midpoint is reached, payments already made are not refunded. Fixed prices are quoted only for work we are confident we can complete.
Accepted payment methods are cash, check, Zelle, PayPal, and Apple Pay.
Frequently asked questions
Not sure which service you need?
Describe the issue, and we will explain what is required to resolve it. If a less expensive option would serve you better, we will recommend it.